Positano Art Hotel Pasitea

I can not express my absolute happiness with the professionalism and attention to detail from this hotel. They contacted me about 3 or 4 weeks before we were meant to arrive and notified me that they were renovating and were unable to accommodate us. As a result, they would find us something else. And they did. They put us up in a far more expensive hotel and we were only required to pay the amount they were going to charge us. So they paid the huge difference - over twice the amount as the hotel they put us in was a boutique hotel with only 5 rooms - extremely fancy. I noticed on booking com that there were cheaper hotels available but this hotel choose to put us up in a more expensive place. This is a huge expensive for this hotel and it showcases that they are serious about their customers. Throughout the experience they notified us about every single step and answered all our questions. When we got there, they were renovating and it looks like it will be even better than their photos on line (the hotel that they organised for us was about 30 metres away so we had a look at their renovations). It will definitely be a place to stay. It is seems to have very nice views. Thank you so much for ensuring that you found something suitable for us. You really went out of your way and I can not express our thanks enough. The hotel that you put us in was absolutely lovely as well. It was raining on the day and the lady got us from the parking area - about 20 metres away or so. I can not recommend this hotel enough for looking after their guests and ensuring when something goes wrong they will do something about it and make their customer happy. Please note, that I have never stayed at this hotel before so it wasn’t like I am a regular and they are expected to look after me more. . I look forward to staying in your newly renovated hotel.

Edward